Cisco Unity Connection Phone Menus and Voice
Commands
About the Phone Menu and Voice Command Tables
The tables below show the most frequently used menus, shortcuts, and voice commands for managing your
messages and preferences by phone for the different versions of the Cisco Unity Connection conversation.
Ask your Connection administrator which conversation version you are set up to use.
Phone Menus for the Standard Conversation
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Phone Menus for the Standard Conversation
Action
Key(s)
(Not available on some systems)
Switch between using the phone keypad and using voice commands (Connection
9
8.5 and later)
(Not available on some systems)
Send a Message Menu and Shortcuts (Standard Conversation)
After recording and addressing a message, press:
Action
Key(s)
Send message
#
Add name
9 1
1
Mark message urgent
Request return receipt
Mark message private
Set future delivery
Review recording
Rerecord
2
3
4
5
6
Add to the message
Mark message secure
7
9 3
During Message Menu and Shortcuts (Standard Conversation)
While listening to a message, press:
Action
Key(s)
Restart message
Play message by number
Play previous message
Play next message
Save
1
1 2
1 4
1 6
2
Delete
3
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Phone Menus for the Standard Conversation
Action
Key(s)
4
Reply
Reply to all
4 2
4 4
5
Return call to sender
Forward message
Slow playback
Fast playback
Change volume
6 4
6 6
6 5
(Not available on some systems)
Reset volume to default level
6 3
(Not available on some systems)
Rewind message
Pause or resume
7
8
Fast-forward
9
Fast-forward to end
Play first message
Play last message
Toggle urgent status on/off
#
1 7
1 9
1 8
# 2
Skip message, save or restore as saved
(Not available on some systems)
Skip message, save or restore as new
(Not available on some systems)
6
Skip message, save as is
# #
6 8
Send fax to fax machine for printing
(Not available on some systems)
Play message properties
Cancel or back up
Help
1 5
*
0
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Phone Menus for the Standard Conversation
After Message Menu and Shortcuts (Standard Conversation)
After listening to a message, press:
Action
Key(s)
1
Replay message
Play message by number
Play previous message
Play next message
1 2
1 4
1 6
1 7
1 9
1 8
2
Play first message
Play last message
Toggle urgent status on/off
Save or restore as saved
(Not available on some systems)
Delete
3
Reply
4
Reply to all
4 2
4 4
Call the sender
(Not available on some systems)
Forward message
5
6
Save or restore as new
(Not available on some systems)
Rewind
7
Send fax to fax machine for printing
(Not available on some systems)
6 8
Play message properties
Save as is
1 5
#
Cancel or back up
Help
*
0
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Phone Menus for the Classic Conversation
Recording Menu (Standard Conversation)
Use the following keys while you record messages, names, and greetings:
Action
Key(s)
Pause or resume
End a recording
8
#
Phone Menus for the Classic Conversation
Main Menu and Shortcuts (Classic Conversation)
Revised November 16, 2010
While listening to the Main menu, press:
Action
Key(s)
Hear new messages
Send a message
Review saved messages
1
2
3 1
3 2
Review deleted messages
(Not available on some systems)
Change setup options
4
Change greetings
4 1
Turn alternate greeting on or off
Edit other greetings
4 1 2
4 1 3
4 2 1
4 2 2
Change message notification
Change fax delivery
(Not available on some systems)
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Phone Menus for the Classic Conversation
Action
Key(s)
4 2 3
4 3 1
4 3 2
4 4
Select full or brief menus
Change PIN
Change recorded name
Change call transfer
Find messages from a Connection user
5 1
(Not available on some systems)
Find messages from all outside callers
(Not available on some systems)
5 2
5 3
6
Find messages from an outside caller
(Not available on some systems)
Hear meetings
(Not available on some systems)
Hear external messages
7
(Not available on some systems)
Switch between using the phone keypad and using voice commands (Connection
8.5 and later)
9
(Not available on some systems)
Send a Message Menu and Shortcuts (Classic Conversation)
After recording and addressing a message, press:
Action
Key(s)
Send message
#
Add name
9 1
1
Mark message urgent
Request return receipt
Mark message private
Set future delivery
Review recording
2
3
4
5
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Phone Menus for the Classic Conversation
Action
Key(s)
Rerecord
6
Add to the message
Mark message secure
7
9 3
During Message Menu and Shortcuts (Classic Conversation)
While listening to a message, press:
Action
Key(s)
Restart message
Play message by number
Play previous message
Play next message
Save
1
1 2
1 4
1 6
2
Delete
3
Slow playback
4
Change volume
5
(Not available on some systems)
Fast playback
6
Rewind message
Pause or resume
Fast-forward
7
8
9
Fast-forward to end
#
Restore as saved
# 2
(Not available on some systems)
Reply
# 4
Reply to all
# 4 2
# 5
Forward message
Save or restore as new
# 6
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Phone Menus for the Classic Conversation
Action
Key(s)
(Not available on some systems)
Send fax to fax machine for printing
(Not available on some systems)
# 8
Play message properties
Skip message, save as is
Cancel or back up
Help
# 9
# #
*
0
After Message Menu and Shortcuts (Classic Conversation)
After listening to a message, press:
Action
Key(s)
1
Replay message
Play message by number
Play previous message
Play next message
1 2
1 4
1 6
2
Save or restore as saved
(Not available on some systems)
Delete
3
Reply
4
Reply to all
4 2
4 4
Call the sender
(Not available on some systems)
Forward message
5
6
Save or restore as new
(Not available on some systems)
Rewind
7
8
Send fax to fax machine for printing
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Phone Menus for Optional Conversation 1
Action
Key(s)
(Not available on some systems)
Play message properties
Save as is
9
#
*
0
Cancel or back up
Help
Recording Menu (Classic Conversation)
Use the following keys while you record messages, names, and greetings:
Action
Key(s)
Pause or resume
End a recording
8
#
Phone Menus for Optional Conversation 1
Main Menu and Shortcuts (Optional Conversation 1)
Revised November 16, 2010
While listening to the Main menu, press:
Action
Key(s)
Hear new messages
Send a message
Review saved messages
1
2
3 1
3 2
Review deleted messages
(Not available on some systems)
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Phone Menus for Optional Conversation 1
Action
Key(s)
4
Change setup options
Change greetings
4 1
Turn alternate greeting on or off
Change message notification
4 1 2
4 2 1
4 2 2
Change fax delivery
(Not available on some systems)
Select full or brief menus
Change PIN
4 2 3
4 3 1
4 3 2
4 4
Change recorded name
Change call transfer
Find messages from a Connection user
(Not available on some systems)
5 1
Find messages from all outside callers
(Not available on some systems)
5 2
5 3
6
Find messages from an outside caller
(Not available on some systems)
Hear meetings
(Not available on some systems)
Hear external messages
7
(Not available on some systems)
Switch between using the phone keypad and using voice commands (Connection
9
8.5 and later)
(Not available on some systems)
Send a Message Menu and Shortcuts (Optional Conversation 1)
After addressing and recording a message, press:
Action
Key(s)
#
Send message
Add name
9 1
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Phone Menus for Optional Conversation 1
Action
Key(s)
1 #
2 #
3 #
4
Mark message urgent and send
Request return receipt and send
Mark message private and send
Set future delivery
Review recording
5
Rerecord
6
Add to the message
Mark message secure
7
9 3
During Message Menu and Shortcuts (Optional Conversation 1)
While listening to a message, press:
Action
Key(s)
1
Rewind
Play a message by number
Play previous message
Play next message
Pause or resume
Fast-forward
1 2
1 4
1 6
2
3
Fast-forward to end
3 3
3 3 2
Send fax to fax machine for printing
(Not available on some systems)
Forward message
Delete message
Reply
3 3 6
3 3 7
3 3 8
3 3 8 2
3 3 9
Reply to all
Save or restore as saved
(Not available on some systems)
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Phone Menus for Optional Conversation 1
Action
Key(s)
Slow playback
Slower playback
Play message properties
Fast playback
4
4 4
5
6
Faster playback
6 6
7
Decrease volume
(Not available on some systems)
Reset volume
8
9
(Not available on some systems)
Increase volume
(Not available on some systems)
Skip message, save as is
#
Skip message, save as new (new and saved messages)
# #
*
Cancel or back up
Help
0
After Message Menu and Shortcuts (Optional Conversation 1)
After listening to a message, press:
Action
Key(s)
1
Skip back
Play a message by number
Play previous message
Play next message
1 2
1 4
1 6
2
Send fax to fax machine for printing
(Not available on some systems)
Replay message
4
5
Play message properties
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Phone Menus for Alternate Keypad Mapping N
Action
Key(s)
Forward message
Delete
6
7
Reply
8
Reply to all
8 2
8 8
Call the sender
(Not available on some systems)
Save or restore as saved
9
(Not available on some systems)
Save as is
#
Save or restore as new
# #
(Not available on some systems)
Cancel or back up
Help
*
0
Recording Menu (Optional Conversation 1)
Use the following keys while you record messages, names, and greetings:
Action
Key(s)
Pause or resume
End a recording
8
#
Phone Menus for Alternate Keypad Mapping N
Main Menu and Shortcuts (Alternate Keypad Mapping N)
Revised November 16, 2010
While listening to the Main menu, press:
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Phone Menus for Alternate Keypad Mapping N
Action
Key(s)
Hear new messages
Send a message
1
2
3
Review saved and deleted messages
(Not available on some systems)
Change setup options
4
Find messages from a Connection user
(Not available on some systems)
5 1
Find messages from all outside callers
(Not available on some systems)
5 2
5 3
6
Find messages from an outside callers
(Not available on some systems)
Hear meetings
(Not available on some systems)
Switch between using the phone keypad and using voice commands (Connection 8.5
9
and later)
(Not available on some systems)
Exit
*
#
0
Repeat menu
Main menu Help
During Message Menu and Shortcuts (Alternate Keypad Mapping N)
While listening to a message, press:
Action
Key(s)
Rewind message
Fast-forward
1
3
Skip message, save as is
Reply
6
7 1
9
Call the sender
(Not available on some systems)
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Phone Menus for Alternate Keypad Mapping N
Action
Key(s)
Cancel or back up
Operator
#
0
After Message Menu and Shortcuts (Alternate Keypad Mapping N)
After listening to a message, press:
Action
Key(s)
Rewind
Save as is
4
6
9
Call the sender
(Not available on some systems)
Play message properties
Reply
7 0
7 1
7 2
7 3
7 4
7 6
7 7
Replay message
Forward message
Reply to all
Delete
Save or restore as saved
(Not available on some systems)
Save or restore as new
7 8
(Not available on some systems)
Cancel or back up
Operator
*
0
Recording Menu (Alternate Keypad Mapping N)
Use the following keys while you record messages, names, and greetings:
Action
Key(s)
Pause or resume
End a recording
8
#
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Phone Menus for Alternate Keypad Mapping X
Phone Menus for Alternate Keypad Mapping X
Main Menu and Shortcuts (Alternate Keypad Mapping X)
Revised November 16, 2010
While listening to the Main menu, press:
Action
Key(s)
Send a message
Hear new messages
1
2
3
Review saved and deleted messages
(Not available on some systems)
Change setup option
5
Find messages from a Connection user
(Not available on some systems)
8 1
Find messages from all outside callers
(Not available on some systems)
8 2
8 3
9
Find messages from an outside caller
(Not available on some systems)
Switch between using the phone keypad and using voice commands (Connection 8.5
and later)
(Not available on some systems)
Exit
*
#
0
Repeat menu
Main menu Help
During Message Menu and Shortcuts (Alternate Keypad Mapping X)
While listening to a message, press:
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Phone Menus for Alternate Keypad Mapping X
Action
Key(s)
Skip to message body
Pause or resume
Increase volume
2
3
4
(Not available on some systems)
Rewind message
Fast-forward
5
6
7
Decrease volume
(Not available on some systems)
Slow playback
8
9
#
Fast playback
Fast-forward to end of message
After Message Menu and Shortcuts (Alternate Keypad Mapping X)
After listening to a message, press:
Action
Key(s)
Save or restore as saved
1
(Not available on some systems)
Play message by number
Play previous message
Play next message
Forward message
Replay message
Delete
1 2
1 4
1 6
2
2 3
3
Save or restore as new
4
(Not available on some systems)
Rewind
5
6
Save as is
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Phone Menus for Alternate Keypad Mapping S
Action
Key(s)
Reply
7
#
Cancel or back up
Recording Menu (Alternate Keypad Mapping X)
Use the following keys while you record messages, names, and greetings:
Action
Key(s)
Pause or resume
End a recording
8
#
Phone Menus for Alternate Keypad Mapping S
Main Menu and Shortcuts (Alternate Keypad Mapping S)
Revised November 16, 2010
While listening to the Main menu, press:
Action
Key(s)
Switch between using the phone keypad and using voice commands (Connection 8.5
and later)
1
(Not available on some systems)
Review saved and deleted messages
(Not available on some systems)
3
Change setup options
Hear new messages
Send a message
4
5
6
Find messages from a Connection user
(Not available on some systems)
8 1
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Phone Menus for Alternate Keypad Mapping S
Action
Key(s)
Find messages from all outside callers
8 2
(Not available on some systems)
Find messages from an outside caller
(Not available on some systems)
8 3
Exit
9
#
0
Repeat menu
Main menu Help
During Message Menu and Shortcuts (Alternate Keypad Mapping S)
While listening to a message, press:
Action
Key(s)
1 3
Forward message
Call the sender
1 4
(Not available on some systems)
Play previous message
Reply
1 5
1 7
2
Rewind message
Skip message body
Delete
2 2
3
Fast-forward
4
Skip message, save as is
5
Save or restore as saved
7
(Not available on some systems)
Skip to message footer
Fast-forward to end of message
Pause or resume
8
#
*
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Phone Menus for Alternate Keypad Mapping S
After Message Menu and Shortcuts (Alternate Keypad Mapping S)
After listening to a message, press:
Action
Key(s)
1 3
1 5
1 7
2
Forward message
Play previous message
Reply
Rewind message
Replay message
Delete
2 2
3
Reply to all
4 2
4 4
Call the sender
(Not available on some systems)
Save as is
5
6
Save or restore as new
(Not available on some systems)
Save or restore as saved
7
8
(Not available on some systems)
Send fax to fax machine for printing
(Not available on some systems)
Play message properties
Cancel or back up
9
*
Recording Menu (Alternate Keypad Mapping S)
Use the following keys while you record messages, names, and greetings:
Action
Key(s)
Pause or resume
End a recording
8
#
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Voice Commands
Voice Commands
The tables below list voice commands and applicable keys for the following menus when you are using the
voice-recognition input style:
Main Menu (Voice Commands)
For select commands, you can press a corresponding key without turning off voice commands. Your Connection
administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone
command Help."
While listening to the Main menu, say:
Action
Voice Command
"Tutorial"
Hear a voice command tutorial
Hear voice messages, emails, faxes*, external
messages*, receipts, or meetings*
"Play <voice messages/emails/faxes/external
messages/receipts/meetings>"
(*Not available on some systems)
Hear all new messages
"Play new messages"
"Play all messages"
Hear all messages (new and saved)
Hear new, saved, or deleted voice messages from a
Connection user
"Play <new/saved/deleted> messages from <name
of user>"
Send a voice message
"Send a message"
Hear saved voice messages, emails, faxes*, external
messages*, or receipts
"Play saved <voice messages/emails/faxes/external
messages/receipts"
(*Not available on some systems)
Hear all saved messages
"Play saved messages"
Hear deleted voice messages, emails, faxes*, external "Play deleted <voice
messages** or receipts
messages/emails/faxes/external messages/receipts"
(*Not available on some systems)
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Voice Commands
Action
Voice Command
Hear all deleted messages
"Play deleted messages"
(Not available on some systems)
Hear all greetings
"Play all greetings"
Hear a specific greeting
Hear the standard greeting
Record a new greeting
Record the standard greeting
Turn a greeting on or off
"Play <greeting name> greeting"
"Play my greeting"
"Record <greeting name> greeting"
"Record my greeting"
"Turn on <greeting name> greeting"
"Turn off <greeting name> greeting"
Use the system default greeting
"Use default <greeting name> greeting"
Use the system default greeting for the standard greeting "Use my default greeting"
Use nothing for a greeting—callers will hear only a tone "Play nothing for my <greeting name> greeting"
to signal that they should leave a message
Hear greetings menu Help
Change PIN
"Greetings Help"
"Change my PIN "
Hear directory listing status
Change directory listing status
"Get my directory listing status"
"List my number in the directory"
"Do not list my number in the directory"
Hear recorded name
"Play my recorded name"
"Change my recorded name"
"Play meetings on <date>"
Change recorded name
Hear meetings on a particular date
(Not available on some systems)
Switch to temporarily using the phone keypad
Call a Connection user
"Touchtone conversation"
"Call <name of user>"
"Call <extension>"
Call a contact or administrator-defined contact
"Call <contact name> at <home/work/mobile>"
Permanently delete all messages in the Deleted Items "Empty Deleted Items folder"
folder
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Voice Commands
Send a Message Menu (Voice Commands)
For select commands, you can press a corresponding key without turning off voice commands. Your Connection
administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone
command Help."
After addressing and recording a voice message, say:
Action
Voice Command
"Send"
Send message
Edit recording
Review message properties
Edit recipients
"Change recording"
"Review message properties"
"Edit recipients"
Mark message urgent
Cancel message urgent
"Set urgent"
"Cancel urgent"
Mark message private
Cancel message private
"Set private"
"Cancel private"
Mark message urgent and private
"Set urgent and private"
Mark message return receipt
Cancel message return receipt
"Set return receipt"
"Cancel return receipt"
Have Connection deliver the message at a future date or "Future delivery"
time
Cancel future delivery
"Cancel future delivery"
Add additional recipients
"Add names"
Review recorded message and message properties
"Review message"
During Message Menu (Voice Commands)
Revised November 16, 2010
For select commands, you can press a corresponding key without turning off voice commands. Your Connection
administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone
command Help."
While listening to a message, say:
Action
Voice Command
"Repeat"
Restart message
Play previous message
"Previous"
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Voice Commands
Action
Voice Command
"Next"
Play next message
Save message
Delete
"Save"
"Delete"
Reply
"Reply"
Reply to all
Forward message
"Reply all"
"Forward"
"Mark new"
Save or restore as new
(Not available on some systems)
Play message properties
Slow playback
"Message properties"
"Slower"
Change volume
"Louder" or "Softer"
(Not available on some systems)
Fast playback
"Faster"
Rewind message
Fast-forward to end
Pause or resume
Fast-forward
"Jump back"
"Skip forward"
"Pause" or "Resume"
"Jump ahead"
"Reset speed"
"Reset volume"
"List recipients"
Reset playback speed
Reset playback volume
List message recipients (Connection 8.5 and later)
During Meeting Reminder Menu (Voice Commands)
For select commands, you can press a corresponding key without turning off voice commands. Your Connection
administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone
command Help."
While listening to a meeting reminder, say:
Action
Voice Command
"Join"
Dial into meeting
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Voice Commands
Action
Voice Command
"List participants"
"Send message to organizer"
"Send message to participants"
"Next"
Hear list of participants
Record message to send to meeting organizer
Record message to send to meeting participants
Hear about the next meeting reminder
Hear about the previous meeting reminder
Accept a meeting invitation
"Previous"
"Accept"
Decline a meeting invitation
"Decline"
Cancel a meeting (meeting organizer only)
"Cancel meeting"
Note
The voice commands in this menu work only if you are using the calendar integration.
After Message Menu (Voice Commands)
Revised November 16, 2010
For select commands, you can press a corresponding key without turning off voice commands. Your Connection
administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone
command Help."
After listening to a message, say:
Action
Voice Command
"Repeat"
Replay message
Play previous message
Play next message
Save or restore as saved
Delete
"Previous"
"Next"
"Save"
"Delete"
Reply
"Reply"
Reply to all
"Reply all"
"Resend"
"Call sender"
Resend original message (NDRs only)
Call the sender
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Voice Commands
Action
Voice Command
(Not available on some systems)
Forward message
"Forward"
Save or restore as new
"Mark new"
(Not available on some systems)
Rewind message
(No command available)
"Play original message"
"Message properties"
"List recipients"
Play the original message (NDRs only)
Play message properties
List message recipients (Connection 8.5 and later)
Universal Actions (Voice Commands)
Revised November 16, 2010
For select commands, you can press a corresponding key without turning off voice commands. Your Connection
administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone
command Help."
Use the following commands at any time:
Action
Voice Command
"Cancel"
Cancel or back up
Voice command Help
Phone keypad Help
Return to Main menu
Hang up or exit the voicemail system
"Help"
"Touchtone command Help
"Main menu"
"End call"
"Goodbye"
Repeat message or menu options
Change playback speed
"Repeat"
"Faster" or "Slower"
"Louder" or "Softer"
Change playback volume
(Not available on some systems)
Reset playback speed to the default setting
"Reset speed"
Reset playback volume to the default setting
(Not available on some systems)
"Reset volume"
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
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Cisco Unity Connection Phone Menus and Voice Commands
Voice Commands
Action
Voice Command
Pause or resume
"Pause" or "Resume"
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
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